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Directorate of E-Government Services

A/C Director

Dr . Flavia Namagembe

Directorate of E-Government Services


E-government is the use of technological communications devices, such as computers and the Internet to provide public services to citizens and other persons in a country or region or even the world at large.  OR Electronic government (or e-Government) is the application of Information and Communication Technologies (ICTs) to government functions and procedures with the purpose of increasing efficiency, transparency and citizen participation.

LCA Established the directorate of E-Government to enable different governments at local and international level to offer an increased portfolio of public services to citizens in an efficient and cost-effective manner. The Directorate helps simplify processes and makes government information more easily accessible for public sector agencies and citizens.’

The primary delivery models of e-Government  are divided into Government-to-Citizen or Government-to-Consumer (G2C) or Government-for-Citizen (G4C); Government-to-Business (G2B); Government-to-Government (G2G); and Government-to-Employees (G2E).

The two main objectives of E governance is to restore the democracy to its true meaning with the help of improvisation of the participation of the citizen in the governing process by giving feedback and access to information and overall participation of the citizen in the decision making.The generic goals of the Directorate include but not limited to;


i. Improve services and convenience to citizens at a local and international level;
ii. Improve the productivity (and efficiency) of government agencies at alocal and international level;
iii. Create  more accountable governments to their citizens and the world at large;
iv. Increase transparency;
v. Empower public access to information/records in possession of the state or public body, so as to effectively scrutinize and participate in government decisions that affect them;
vi. Improve the quality of life for disadvantaged communities, promote gender equality and minimize the national digital divide;
vii. Broaden public participation and promote democracy;
viii. Facilitate commerce and services for businesses online;